Reusable Menstrual Discs Australia | Award Winning - my mimi

returns

Policy last reviewed: June 2026 · Applies to: my mimi Australia

Customer care policy

my mimi Refund & Warranty Policy

We want you to feel confident when you shop with my mimi. This policy explains our change-of-mind returns, product warranty and your rights under Australian Consumer Law.

Your rights under the Australian Consumer Law are not excluded, limited or replaced by anything in this policy.

Quick answer

What happens if there is a problem with my order?

If your item is faulty, unsafe, significantly different from its description, or does not meet a consumer guarantee, contact us with your order details and photos. We will assess the issue and provide a remedy required under Australian Consumer Law.

my mimi reusable menstrual disc in its packaging

Designed with care

Hygiene, fairness and clear support

Because menstrual discs and selected accessories are intimate-use products, we maintain clear hygiene standards for change-of-mind returns. We also stand behind the quality of eligible my mimi products and will help where a product does not meet its applicable consumer guarantee.

For help with sizing, fit or use before or after purchase, email hello@mymimi.com.au.

Your return and warranty options

Change-of-mind returns

We may accept a change-of-mind return where the item is unused, in resellable condition, and its original packaging and inner hygiene seal remain completely intact.

Faulty or defective products

If a product has a manufacturing or material fault, contact us as soon as possible with your order details and clear photos so we can assess the claim.

12-month my mimi warranty

Eligible my mimi menstrual discs include our voluntary 12-month warranty for manufacturing defects, in addition to your rights under Australian Consumer Law.

Australian Consumer Law

Your consumer guarantee rights always apply

Our voluntary warranty and change-of-mind policy sit alongside, not instead of, the consumer guarantees that apply to eligible purchases under Australian Consumer Law.

Major issue You may be entitled to choose a refund or replacement.

Minor issue We may repair or replace the product within a reasonable time.

Extra warranty Our 12-month policy adds support; it does not remove statutory rights.

Need help? Contact our team with your order number and photos.

1. Change of mind

Change-of-mind returns

Change-of-mind returns may be accepted only where the product:

is unused and in resellable condition;
is in its original packaging; and
has an inner plastic sleeve or hygiene seal that is completely sealed and untampered with.

For hygiene and safety reasons, we cannot accept a change-of-mind return once an inner hygiene seal has been opened, removed or tampered with.

Original shipping costs are not refundable for change-of-mind returns. Customers are responsible for return postage unless we agree otherwise in writing.

2. Not eligible for change of mind

Opened intimate-use products and accessories

The following are not eligible for a change-of-mind return once opened, used or where their hygiene seal has been broken:

my mimi menstrual discs;
GO menstrual disc sterilisers;
menstrual disc carry bags;
menstrual disc cleaning tablets;
gentle foaming cleanser; and
water-based personal lubricant.

This does not affect your rights if a product is faulty or does not meet a consumer guarantee.

3. 12-month warranty

Protection for manufacturing and material faults

All my mimi menstrual discs include a voluntary 12-month warranty beginning on the date of purchase. This warranty covers verified manufacturing defects and material faults, including cracks, tears, structural issues, or a seal or rim failure caused by a manufacturing flaw.

Proof of purchase Your order number, receipt or other purchase confirmation.

Clear photos Images that show the issue clearly and help us assess it.

Product details The disc size, colour and a short description of what occurred.

Assessment We may ask questions or request the product for inspection where appropriate.

What is not covered by the voluntary warranty?

The 12-month voluntary warranty does not cover problems caused by:

Normal wear, gradual softening or discolouration.

Improper cleaning, sterilisation or storage.

Harsh chemicals, bleach or abrasive cleaners.

Damage from incorrect handling, insertion or use.

Loss, accidental damage or unauthorised alteration.

Issues that are not caused by a manufacturing or material fault.

Important: These exclusions apply to the voluntary my mimi warranty only. They do not override rights you may have under Australian Consumer Law.

Frequently asked questions

What if I chose the wrong menstrual disc size?

We cannot accept a change-of-mind return for an opened or used menstrual disc because it is an intimate-use product. Our team can, however, provide size guidance and troubleshooting support. Visit the my mimi size guide or email us for help.

What if my disc leaks, slips or feels uncomfortable?

Fit and technique can take practice. Leaks, slipping and discomfort do not necessarily indicate a product fault. Start with our how to use a menstrual disc guide, and contact us for personalised troubleshooting support.

Can I return a faulty product if it has been opened?

Yes. Opening a product does not remove your rights where the product is faulty or does not meet a consumer guarantee. Contact us with your order number, details of the issue and clear photos.

What outcome will I receive if my claim is approved?

The appropriate remedy depends on the issue and your rights under Australian Consumer Law. This may include a repair, replacement, refund or another remedy required by law. For an approved claim under our voluntary warranty, we may provide a replacement or another appropriate resolution.

How to make a claim

Submitting a return or warranty request

Our team will review your information and let you know the next steps. Please do not send a product back until we confirm the return instructions.

Email us: Contact hello@mymimi.com.au with “Return” or “Warranty Claim” in the subject line.
Share your details: Include your order number, the product, purchase date and a brief description of the issue.
Attach photos: Add clear photos where there is a fault, damage or packaging concern.
Wait for instructions: We will assess the claim and may ask for further information or inspection before confirming the outcome.

Contact customer care Find your disc size

Need help before you buy? We are happy to help with product questions, sizing and general use guidance. For medical concerns, pain or unusual symptoms, please speak with a qualified healthcare professional.