returns
my mimi 100% Money Back Guarantee Policy
At my mimi, we understand that everyone's body is different, and using new internal menstrual products can be a personal and unique experience. To support this, we offer a 100% money back guarantee on our my mimi disc, acknowledging that the only way to truly know if it's right for you is to try it out.
Product Details:
- The my mimi disc is classified as a 'Class 10: Menstrual Medical Device' under the Food and Drug Administration (FDA). Our product also meets the Therapeutic Goods Administration (TGA) guidelines.
- Due to health regulations, any opened or used items cannot be resold.
Thoughtful Consideration:
We encourage our customers to think carefully about their purchase. If you have any questions or need assistance on how to use the my mimi disc, please contact us here.
Refund Process:
If you decide that the my mimi disc isn’t right for you, here’s how our refund process works:
- Contact Us: Stating your intent to return the product, and the reason why your my mimi menstrual disc isn't right for you.
- Return the Product: Send the disc back to the my mimi headquarters. Please note that the cost of return shipping is covered by the customer.
- Product Disposal: Upon receipt, we will dispose of the disc safely and in compliance with health regulations.
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Refund Issuance: We will issue a full* refund of the product price (excluding shipping costs) directly to the account used for purchase.
(*An admin/re-stocking fee of 20% may apply.)
Refund Eligibility:
- Refunds must be requested within 60 days from the date you received your disc. Refunds will not be processed after this period.
We value your experience and are here to support you.
Thank you for choosing my mimi.
