Shipping policy

Introduction
We are committed to delivering your products in a timely and reliable manner. Our shipping policy provides detailed information about shipping options, costs, and delivery schedules. If you have any questions, please contact us here.
The below is for purchases made via mymimi.com.au

General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original payment method.

Delivery Location
Items offered on our website are available for delivery to addresses in most countries worldwide.

Fulfillment Time
All orders are fulfilled from Melbourne, Australia. Our current fulfillment time is under 24 hours after receiving payment confirmation. Orders are dispatched the same day if possible, otherwise the next business day.

Delivery Time
An estimated delivery time will be provided once your order is placed. Delivery times are estimates and start from the date of shipping, rather than the order date. Delivery times are to be used as a guide only and are subject to approval of your order, as unexpected delays may occur.

• Express Shipping ($12.00 AUD): 1-2 business days in Australia.
• Standard Shipping ($10.00 AUD): 2-4 business days in Australia and New Zealand.
• International Shipping ($25.00 AUD): Typical delivery times are 10 business days worldwide.

  **International shipping does not include customs, duties, foreign taxes, or import fees.

Safe Drop
Since Australia Post may leave parcels in a “safe place” if available, by placing an order, you acknowledge that delivery may occur via Safe Drop if no one is available to receive the item. my mimi is not liable for any parcels lost or stolen after confirmed delivery via Safe Drop.

Returns Due to Incorrect Address
If your order is returned to us due to an incorrect or incomplete address:

• We can process a refund minus the original shipping cost (even if the order qualified for free shipping).
• Alternatively, we can re-ship the order to a corrected address, with the customer covering the re-shipment cost.

Please double-check delivery details during checkout to avoid delays or extra fees.

Missing or Lost Parcels
If your order shows as delivered but you have not received it, please check the following before contacting us:

• Check around your property and with neighbours or building management.
• Confirm the delivery address provided in your order.
• Look for a delivery card or check your tracking link for updates.
• Contact Australia Post directly if necessary.

If your parcel still cannot be located, please contact us within 7 days of the marked delivery date so we can investigate further. Claims made outside of this window may be harder to resolve. We will work with Australia Post to determine the outcome of your claim and keep you informed throughout the process.

Once an order has been marked as delivered by the carrier, responsibility for the parcel passes to the customer. However, we will always do our best to help resolve any delivery issues.

Events Beyond Our Control
We are not responsible for delivery delays or order disruptions caused by events beyond our control (e.g., natural disasters, strikes, or government actions).

Note: Promotions may allow free shipping during certain periods.