Refund policy

Overview

At my mimi, we’re committed to creating high-quality, body-safe, and reusable menstrual discs that are designed to last when cared for properly. Our refund and warranty policy is built on hygiene standards, fairness, and compliance with Australian Consumer Law.

If there is an issue with your order, please let us know within 7 days of delivery.

The below applies to purchases made via mymimi.com.au.

1. Change-of-Mind Returns

Change-of-mind returns are accepted for 90 days from the time of purchase.

Due to the intimate nature of menstrual discs, strict hygiene rules apply. Change-of-mind returns are only accepted if the product:

• Is unused and in a resellable condition.
• Is in its original packaging, with the packaging completely sealed.

If the inner seal has been opened or tampered with, we are unable to process a return. We also reserve the right to decline returns that do not meet these hygiene and safety standards.

2. Return Handling Fees

For change-of-mind returns, the following costs are deducted from any refund:

• Original shipping fees.
  If your order qualified for free shipping, $10 will be deducted.
• A 20% administration/restocking fee.
• Merchant payment processing fees of 5% to 10%, depending on the payment method used.

3. Items Not Eligible for Refund

The following accessories and add-on products are non-refundable:

• GO menstrual disc steriliser.
• Menstrual disc carry bag.
• Menstrual disc cleaning tablets.
• Gentle foaming cleanser.
• Water-based personal lubricant.
• Menstrual disc applicator.

4. Warranty - 12 Months of Protection

All my mimi menstrual discs come with a 12-month warranty starting from the date of purchase. This warranty covers:

• Manufacturing defects.
• Material faults, such as cracks, tears, or structural issues.
• Seal or rim failures caused by a manufacturing flaw.

Warranty claims must include:

• Proof of purchase.
• Clear photos showing the fault.
• Confirmation that the issue is due to a defect and not caused by misuse, damage, or wear.

5. Understanding Fit & Sizing

Our sizing quiz and sizing information are designed to provide the best recommendation based on the information you provide. They are intended as a guide only and do not guarantee fit or performance.

Every person’s anatomy is unique, and factors such as cervix position, pubic bone shape, pelvic floor muscle tone, and individual anatomy can influence how a menstrual disc fits and performs.

While many customers achieve a comfortable and secure fit, a particular menstrual disc size or design may not be suitable for every individual. Fit can vary even when the recommended size has been selected and the disc has been inserted correctly.

If you experience leaking, slipping, difficulty keeping the disc tucked behind the pubic bone, discomfort, or difficulty with insertion or removal, our team can provide personalised fit advice and troubleshooting.

6. Menstrual Disc Returns

As menstrual discs are internal medical-grade silicone products, they cannot be resold once opened. Therefore, we cannot process returns or refunds for:

• Used or trialled products.
• Personal discomfort, fit or sizing concerns, incorrect size selection, or incorrect usage, such as improper folding or insertion.
• Fit or performance concerns, including slipping, leaking, difficulty remaining in position, or difficulty with insertion or removal, unless caused by a confirmed manufacturing defect.
• A sizing recommendation that does not result in the preferred fit or performance for an individual user.

Our sizing quiz provides a recommendation only and is not a guarantee that a particular size will suit every individual.

If you experience difficulties, our team can provide personalised fit advice and troubleshooting to help improve comfort and performance.

7. Exclusions

Our 12-month warranty does not cover:

• Normal wear and tear, such as gradual softening or discolouration.
• Damage from improper cleaning or sterilisation.
• Use of harsh chemicals, bleach, or abrasive cleaners.
• Damage caused by incorrect insertion, handling, or storage.
• Fit, sizing, comfort, or performance concerns where no manufacturing defect is present.
• Any faulty product claims made beyond the reporting period specified in this policy.

8. Submitting a Warranty or Return Claim

To request a warranty review or return:

1. Email us at hello@mymimi.com.au.
2. Include your order number, product details, and photos of the issue where applicable.
3. Our team will review the claim and may request the product be returned for inspection.

If your claim is approved, we may:

• Send a replacement disc,
• Issue store credit, or
• Issue a refund, where applicable.

9. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded, restricted, or modified.

Where a product has a major failure, is unsafe, is not of acceptable quality, or does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a remedy regardless of the terms set out above.

Need Help?

If you have any questions about our refund and warranty policy, sizing, fit, or your my mimi product, please contact us at hello@mymimi.com.au.